If there is a mistake that has affected multiple customers then writing an apology email to multiple customers for a mistake is a good idea. The whole idea behind writing such an email is to express regrets. This kind of an email is simple and is written to submit the apology to the customer in a formal manner.
If you have no idea how to draft an apology email to customers for a mistake then we bring to you a sample apology email that you can keep as a base for writing your email.
Format for Apology Email to Multiple Customers for a Mistake
Dear Customers,
I would like to express my sincere regrets and apology for the delay in the delivery of orders. Our team at Mia Jewels works with utmost dedication and hard work in order to have your orders reach you on time and bring a smile to your face.
We are truly sorry for all the inconvenience this delay may have caused you. However, we would also like to inform you that the reason behind delay in orders is the continuous rainfall that has seriously affected our deliveries across the country. We take all possible measures to make sure that orders get timely delivered but such unforeseen situations, sometimes make things difficult for us.
We are hope that you are going to accept our sincere apologies. We are thankful to you for keeping up with your patience during these times. We are soon going to be sharing with you a discount code that you can use in your next purchase with us as an apology.
Sincerely,
Ana Brown
Manager
Mia Jewels
California