If an app had a downtime then you must apologize your customers for the same. You can do so by writing an apology email to customers for app downtime. This apology email format must include the error the app was showing along with the duration for which the app had a downtime.
You can simply use the sample apology email to customers for app downtime that has been shared below. This apology template will help you create a customized email with all the important details that are required to be included in it.
Format for Apology Email to Customers for App Downtime
You may have observed that FoodZee had a downtime today. There were certain actions that the app was denying and error 5465 was showing on the screen from 2:10 pm to 3:45 pm.
We apologize for the inconvenience caused to all our customers. Since the time we have launched this app, it was the very first time that this kind of technical glitch surfaced and the customers were not able to use the app for quite a long time. However, our team has take all the required measures and we assure that we are going to do everything possible to make sure that such a thing does not happen ever again.
If you need any more information about the same then please do not hesitate in getting in touch with us.