Whenever there is a complaint from the customer, you are recommended to act fast and customer service email for dissatisfied customers is something you would need in order to shoot a quick email. Such emails must have a touch of empathy and must always include the contact details, designation of the sender of the email so that the customer can get in touch.
This post includes a customer service email template for dissatisfied customers which you can customize and use it for your own business and act quick.
Format for Customer Service for Dissatisfied Customers
Dear Mr. Smith,
We are extremely sorry to hear about your experience with us at Wellness Resort. It was certainly unprofessional to handover the room to you without double checking the cleanliness.
Our team is investigation the issue and we will make sure that such a situation never arises again. Meanwhile, we would be happy to know suggestions from you for making our services better.
For any further assistance, please feel free to reach me at 9898989898.
Thanking you.
Regards,
Helen Watson
Relationship Manager
Wellness Resorts